Frequently Asked Questions
What is the range on the PTLevel?
Long Range Wireless PTLevel: The range on the Long Range Wireless PTLevel can be up to 1km! Factors such as grade (is the transmitter installed below grade?), obstructions (are there any large cement or metal obstructions between the Receiver and Transmitter?), line of sight (are there trees and hills in the way?) can lower the range.
Concerned? If our device doesn't work for your scenario, we have a 30 day money-back guarantee (minus the cost of shipping).
Read more here: https://support.paremtech.com/portal/en/kb/articles/what-is-the-range-on-the-ptlevel-wireless
WiFi Wired PTLevel: The Wired WiFi PTLevel requires a strong WiFi signal (70%+) at your tank.
Once your device is setup, you'll be able to check the WiFi signal right from your dashboard.
What kind of tanks can I measure with the PTLevel?
The Long Range Wireless PTLevel and the WiFi Wired PTLevel are both designed for a multitude of kinds of tanks. Basically, they will measure any liquid that has a consistent density and is between the depth of 1.5'' and 18'. Note: The standard length of tubing is 13', so if you need additional tubing make sure to order that when you check out!
The most common tanks are rain water harvesting systems, cisterns, wells, dug wells, ponds, tanks, chemical tanks, septics, sumps, reverse osmosis tanks, fertilizer tanks, peroxide tanks, and reservoirs.
The Pressure Chamber is made out of chemical resistant materials and is potable-water safe. The pressure tubing used is 5/32"OD ether based polyurethane and is also chemical resistant and potable water safe.
Which device is right for me?
How often do I need to do maintenance?
Once every three months or seasonally we suggest that you pull the tubing and weight out of the tank. Let it drain for a second or two and give it a quick inspection. If you have a clear tube, check to see if there is any water or moisture in it. If there is, please see this article: Low or 0% Readings . Then just simply drop the weight back into the tank.
If you have the Wireless PTLevel, just be sure to press on the “Connect” button on the transmitter to get the latest reading. Calibrate if desired.
What happens if I have a problem?
We're only a click away! For real, put in a Support Ticket here if you need help. We also have lots of Support Articles to help guide you through set up, troubleshooting, etc! If you put in a ticket, our team will get back to you within about 24-48 hours and is made up of Technicians, Sales, and Developers right here in Ontario, Canada. We want to make it right!
You have a WebApp, not an App, what does that mean for me?
Mobile App
First, let's start with explaining what an App is. A Mobile App runs on your actual device (such as your phone). Although there are many benefits to a Mobile App such as not requiring internet, there are many limits especially to to the PTLevel. Since the PTLevel updates its level data via the cloud, internet will always be required to view PTLevel data when you are not within your WIFI connection.
WebApp
A WebApp requires internet access to work, but the PTLevel uses very little data, don't worry! A WebApp will also be adaptive to any environment (such as tablet, phone, computer, android, iPhone, etc!) This allows the PTLevel WebApp to work on any device you have now or in the future without new downloads, updates, etc. Without downloading anything, the WebApp is available instantly when you set up your PTLevel. To login to your WebApp visit ptdevices.com
Just like a Mobile App, a WebApp shortcut can be added to your phone/tablet home screen and will look and feel just like a Mobile App. To setup a shortcut, check out this article.
What is the warranty?
We have a great warranty on everything we manufacture, don't worry! We stand behind our craftmanship which is why we offer a 2 year warranty against any manufactured defect and a 30 day full refund minus shipping costs if the device doesn't work for your scenario. Read all about it here!
You didn't answer my question...
No worries, we have lots more information to help you! Visit our Support Page here and search the articles for what you are looking for. For example, search "Alexa" to see all of the articles related to our Amazon Alexa integration or "Low Reading" to find our troubleshooting information!
And yes you can order a new pressure chamber if you dropped it into your tank and can't get it out... And yes you can order new tubing if you cut it with the lawn mower by accident... If you need new parts, send us a support ticket!
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