Since the PTLevel is designed for rural users, we understand that you also may have unpredictable internet, regular internet outages/downtime, power interruptions, etc. We have created this article to help you understand what your PTLevel is going to do during these internet or power outages and how it can affect the data you are seeing in your PTLevel Account.
If your WiFi is available but your internet is out (common for Starlink Beta users)
Your PTLevel receiver will stay connected but whenever your transmitter reports in during it's battery saving schedule, that report would get missed and the online system would assume that there is trouble.
If your internet is out AND your WiFi is out (common during power outages)
Your PTLevel receiver will go into reconnect mode and broadcast it's own WiFi signal for reconnection to another WiFi with internet. In this case, you don't have to do anything and when your router WiFi is back, it should reconnect back to it on it's own within a few minutes. However, just like the above scenario, if the transmitter reports in during the WiFi down time, it is missed and the online system would assume that there is trouble.
So if your internet or WiFi is out and your PTLevel was scheduled to report in (
see this article to understand the smart reporting schedule) this data will be missed in the online reporting system. Once your power/internet is back, you can press the connect button on the transmitter and the PTLevel will report in that that time, or you can just wait for it to report in at it's next scheduled time. Unfortunately, our device currently doesn't maintain an offline memory storage of the readings that were missed.
Calculations of Tank Readings
We take in the reported raw sensor data and interpret that into a percentage by using a factory set zero point and the high point calculated when you "calibrate" or provide the "depth". The reported "raw" sensor value with the long range PTLevel is done on a battery saving schedule. See here:
https://support.paremtech.com/portal/en/kb/articles/how-often-does-the-ptlevel-wireless-report-online. When that is sent in, the percentage is calculated and if you have the premium account, the "liters or gallons" left is as well. That actual percentage is what is used in your account display and the alerts are figured when the percentage is calculated. Then it is added to the history database where it averages the readings each hour point. With the premium account, you can download an xls sheet where it shows the history averaged per minute.
Related Articles
WIFI vs Wireless - Which Device is Right for You?
PTLevel WIFI Only PTLevel Long Range Wireless Price $259.99CAD $349.99CAD Warranty 2 Years 2 Years Free Online Account System Yes Yes Weatherproof Yes Yes -40 degrees C to 100 degrees C Temperature Rating Yes Yes WIFI Connection Needed at Tank Yes No ...
How Often Does the PTLevel Wireless Report Online?
The Wireless PTLevel is designed to be battery conscious and with that, it implements a special monitoring schedule. By default, it wakes up every 30 minutes to check the level. Then, if the level is out by approx. 10% since the last 30 minute check, ...
Wireless Device Installation Instructions
This article is for downloading the Long Range Wireless PTLevel Instruction Manual. To learn the step-by-step process of installing the device in a cistern, with pictures, visit our PTLevel Cistern Setup Page: ...
Are you Moving? - WiFi
If you own a PTLevel and are moving, this article is for you! It is divided into 2 options, taking the PTLevel with you to your new home OR leaving your PTLevel and transferring it to the new owners. 1. Taking your PTLevel with you Whether you have ...
The PTLevel and 2.4GHz Internet - Wired WiFi PTLevel
The PTLevel will only work on 2.4 GHz internet Why only 2.4 GHz? The PTLevel is designed to only use 2.4GHz signals with 20mhz because 2.4 GHz connections travel farther. 5 GHz signals are great for faster speeds; however, they have shorter range. We ...