The PTLevel and 2.4GHz Internet

The PTLevel and 2.4GHz Internet

The PTLevel will only work on 2.4 GHz internet

Why only 2.4 GHz?

The PTLevel is designed to only use 2.4GHz with 20mhz signals because 2.4 GHz connections have the most coverage. 5 GHz signals are great for faster speeds; however, they have shorter range. We have designed the PTLevel with maximum WiFi Range as a priority since tanks and cisterns are often not directly next to routers.
If you have a mesh network, your PTLevel may initially connect fine, but then will drop the signal when your network automatically switches to 5 GHz.
Many other IOT devices such as doorbell cameras, remote lights/sockets, and window/door sensors are 2.4 GHz as well.

How to Split your 2.4 GHz and 5 GHz Internet for Most Providers:

Step 1. Log in to the Admin page of your router. (You may need to refer to the router documentation or contact your server provider for help with this).
Step 2. Locate your WiFi channels.
Step 3. Separate the channels, usually via a checkbox
Step 4. Rename the channels with different names. We recommend adding  the words "2g" and "5g" to the end of each SSID respectively.

If it is on 5GHz, you can go into your Starlink App and change it. Go into your Starlink app and select the the settings tab on the bottom, in here you will see Split 2.4/5GHz Networks. Toggle the switch to the right, you have enabled the split. This will create 2 networks. One for the 2.4GHz band that will be left the same as your existing SSID(networks) name and the other with a 5GHz beside it. Refer to this article for additional information: https://www.starlinkcommunityforums.com/post/starlink-device-connecting-issues


Your PTLevel receiver will stay connected but whenever your transmitter reports in during it's battery saving schedule, that report would get missed and the online system would assume that there is trouble. If this happens, you will likely get a message saying "Not Connected" on your account. As soon as your WiFi is available again your Receiver will connect back on it's own.


    • Related Articles

    • What happens when your internet or WiFi is not working

      Since the PTLevel is designed for rural users, we understand that you also may have unpredictable internet, regular internet outages/downtime, power interruptions, etc. We have created this article to help you understand what your PTLevel is going to ...

    • The PTLevel and 2.4GHz Internet - Wired WiFi PTLevel

      The PTLevel will only work on 2.4 GHz internet Why only 2.4 GHz? The PTLevel is designed to only use 2.4GHz signals with 20mhz because 2.4 GHz connections travel farther. 5 GHz signals are great for faster speeds; however, they have shorter range. We ...

    • The PTLevel WebApp

      Many of our customers ask why we have a WebApp instead of an App, and we want to help you understand why the WebApp is going to be a better option for you and your PTLevel! Mobile App First, let's start with explaining what an App is.  A Mobile App ...

    • Installation Instructions for Wired PTLevel (Discontinued)

      How to install the Wired PTLevel device. These instructions are provided with the water level monitor that you purchase as well.

    • What is the Range on the PTLevel Wireless?

      We use a special low power very long range radio technology in our Wireless PTLevel devices. With the provided antennas which are built in, you can achieve up to 1km range or more depending on what is in between. We have customers who have their ...